Privacy Policy

1. Legal Status – License Number

We operate Mafia Casino under a Curaçao e-gaming master sublicense and follow applicable regulatory requirements for remote gaming. As the controller of the personal data you provide to us, we determine the purposes and means of processing your information.

Our commitments under data protection laws (including principles consistent with the GDPR) include:

• Processing personal data lawfully, fairly, and transparently.

• Collecting only the data necessary for the purposes described in this policy.

• Keeping data accurate and up to date.

• Implementing appropriate technical and organizational measures to protect your personal data.

Your rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request erasure of your personal data in certain circumstances.

• Request restriction of processing or object to certain processing, including profiling for marketing.

• Request portability of the personal data you provided to us.

You may also have the right to lodge a complaint with a supervisory authority in your jurisdiction.

2. Registration and Login – Step-by-Step Process

When you register and log in, we collect information needed to create and secure your account. This typically includes your name, date of birth, email address, contact details, and credentials such as a password.

We use this information to:

• Create and manage your account and profile.

• Verify your identity where required by law or our policies.

• Communicate important account messages, notifications, and security alerts.

• Prevent and detect fraud, abuse, or other prohibited activity.

KYC and verification

We may request identity and address documents to verify your account before certain actions are permitted. You must provide accurate information and keep your account details up to date.

Account rules

You are responsible for keeping your login details secure. We will never ask you to share your password by email. We may suspend or close accounts that breach our Terms or fail verification.

3. Games & Software – Top Games

To deliver gaming services, we collect activity and preference data about the games you play, session details, and your interactions with the platform.

We use this data to:

• Provide and improve game functionality and user experience.

• Keep records of play history for account management and dispute resolution.

• Analyze game performance and trends in an aggregated, anonymized form.

Third-party providers

Some games are supplied by external software providers. We share only the personal data necessary to provide and record gameplay with these providers under agreements that protect your privacy.

4. Bonuses & Promotions – Welcome Bonus (Amount, % Match, Free Spins)

We may use your contact and activity information to manage and personalise bonus offers, promotions, and loyalty benefits.

Marketing communications

With your consent where required, we may send promotional messages by email or other channels. You can opt out of marketing communications at any time via your account settings.

Automated decisions

Some offers may be personalised using automated processing of your activity and preferences. You have the right to object to this profiling for marketing purposes.

5. VIP/Loyalty – VIP Tiers and Rewards

Participation in loyalty and VIP programmes requires processing of account activity, tier status, and reward histories. We use this data to calculate points, determine eligibility, and administer benefits.

Data use in loyalty programmes

• Track points and tier progression linked to your account.

• Provide tailored rewards, communications, and VIP support where applicable.

• Detect misuse or behaviour that conflicts with programme rules.

You can request details of data held in relation to loyalty programmes and request corrections if the information is inaccurate.

6. Payments – Deposit Methods (Min/Max, Processing Times, Fees)

We collect certain account and transaction-related information to maintain your account and meet legal and compliance obligations. This information is processed only as necessary to perform services and comply with laws that apply to our operation.

Where third parties process elements of account administration on our behalf, we require contractual safeguards to protect personal data. Access to sensitive account-related data is limited to authorised personnel and providers with a legitimate need.

7. Key Terms – Bonus Terms (Wagering, Max Bet, Game Restrictions)

We monitor account activity to enforce our Terms, detect bonus abuse, and ensure fair play. This monitoring involves processing game, transaction, and account data.

When we investigate potential breaches of the Terms, we may retain data and restrict account access while the matter is reviewed. If you dispute a decision, we will explain the information relied upon and the next steps.

8. Mobile & Technical – App Availability (iOS/Android)

If you use our mobile app or mobile website, we may collect technical data such as device identifiers, browser type, operating system, and connection information to deliver and optimise the service.

For KYC purposes, you may be asked to upload images or use your device camera. Those uploads are treated as personal data for verification and are stored securely only as long as necessary.

Cookies and tracking

We use cookies, analytics, and similar technologies to operate the site, remember preferences, and measure performance. You can manage cookie settings through your browser or device controls.

Push notifications and mobile permissions are used only with your consent and may be revoked in your device settings.

9. Security & Fair Play – SSL & Encryption Standards

We protect personal data using industry-standard technical and organizational measures, including encryption of data in transit and access controls. We continually review security practices to protect against unauthorised access, loss, or misuse.

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant authorities in accordance with applicable law.

10. Responsible Gambling – Tools (Deposit Limits, Time-Outs, Self-Exclusion)

Data related to Responsible Gambling choices (limits, time-outs, or self-exclusion) is recorded and used to enforce those choices across our services. We respect and act upon these settings promptly.

We may retain records of self-exclusion and other responsible gaming actions to comply with legal obligations and prevent circumvention of restrictions.

If you request support or refer to external counselling services, we will process only the information necessary to respond and will keep such information confidential.

11. Advantages & Disadvantages – Pros

We aim to give you control over your personal data and transparency about our practices. Benefits include:

• Account controls to manage communications and privacy preferences.

• The ability to request access, correction, or deletion of your personal data.

• Measures to protect your data and detect misuse.

If you have concerns about how we process your personal data, we will work with you to address them.

12. General Info – Year Founded

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, meet legal or regulatory obligations, and resolve disputes. We regularly review the information we hold and delete or anonymise data that is no longer required.

We may update this Privacy Policy from time to time. Material changes will be communicated to you through your account or other suitable means.